Support – Ticket Request

Support requests are ‘support’ or ‘incident’ related, for instance, you have a failure or fault with a device or service.

To open a new support ticket request, please populate all fields at the bottom of the page. We’ll aim to respond to you as soon as possible. Requests are prioritised according to the severity and urgency within our SLA.

Please review our service level agreement terms and conditions here. It is important to be familiar with our terms and conditions in order to work appropriately and efficiently with our services.

If your enquiry is Administrative, for instance, Microsoft 365 SharePoint or Microsoft 365 Groups and Mailboxes, please visit:

Admin/M365 – Groups/Mailboxes
Admin/M365 – SharePoint

For more generalised Administrative enquiries, for instance, for Microsoft 365 administration, license changes, Phone system changes, or an enquiry regarding an office relocation/move, please visit: 

Admin/M365 – General/Other

For HR related (Staff Starting/Leaving), please visit:

HR – Staff Starting
HR – Staff Leaving
HR – Multiple Staff

For Equipment-related enquiries, please visit:

Equipment

For Software & Driver-related enquiries, please visit:

Software & Drivers

Support – Ticket Request:

Type of Support - what does it relate to? *--- Select Choice ---Equipment / Device (Laptop/desktop etc.)Software (locally install software)Security (Malware)BackupService (Microsoft 365 / Other Web Services)Peripheral (Monitor/Printer/Scanner etc.)Network / Internet (ISP)WIFIPhone / TelecomOther (Please specify below)

If other, please specify (from above)

Please tick to confirm that the request is not related to an internet browser, or that you have already tried the browser we officially support, Microsoft Edge. *

• Confirm

Is this a new or re-occurring incident? *

• New
• Re-occuring

If re-occurring, has it previously been reported to us?

• Yes
• No

If it has not been previously reported to us, did you try restarting the computer(s) (restart, not shut down and then power back on) to see if that helps? (We encourage you to try restarting if applicable)

• Yes
• No

If this is a re-occurring incident and previously reported to us, please try to reply to the last email of the related ticket, so we can re-open and follow up on the original/ongoing enquiry. If you are unable to do this, please confirm the related support ticket reference number below.

Name *

First

Last

Company Name *

Role / Position in Company *

Email address *

(This may be used to contact you for support purposes, please provide a company email address, ticket with @gmail.com and @outlook.com etc. email addresses maybe blocked for security reasons and may not be delivered to us)

Contact Telephone

(This may be used to contact you for support purposes)

Support Subject *

Support Message *

Please be as descriptive as possible.

Device this relates to (if applicable)

Please confirm device name or serial number

When did the incident first occur?

Date

Time

Has anything been changed/updated prior to this incident *

• Yes
• No

Please specify what has been changed/updated (ref above)

Upload supporting evidence (e.g. Videos, Screenshots, Emails, PDFs etc.)

Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.

Acceptable formats: .pdf, .jpg, .png, .bmp, .gif, .txt, .doc, .docx, .xls, .xlsx, csv, .msg, .avi, .mp4
Max file size: 64mb
Maximum file uploads: 5

Please tick to confirm that the request is not related to speed, or that you have already run a speed test at speedtest.net and uploaded a screenshot of the result above. *

• Confirm

Urgency *LowMediumHighUrgent

Submit